Main Purpose of the Job:
The Waiter / Waitress under the leadership of the Captain and according to Company regulations and procedures shall carry out his / her tasks based on the following fundamentals:
- Maintains the highest standard of professional ethics
- Emphasizes and projects a high image for the hotel
- Is concerned with the operating objectives of the hotel
- Operates with full transparency thereby projecting the truth regarding general observations
Key Function:
He / she is in charge and responsible for the control of numerous tables in a service station, increasing the quick efficiency of food & beverage service and ensuring guest satisfaction according to the Organization requirements.
Key Result Area: Guest Satisfaction
Main Duties duties
- Assures achievement of daily planning by list of tasks received.
- Follows up on trained elements and duties, on a daily basis.
- Ensures service for tables assigned.
- Takes food and beverage orders as per Hotel standard.
- Delivers meals from kitchen and beverages from dispensing bars.
- Assists Busboy /girl in cleaning tables if necessary.
- Follows sequences of work during set-up time and service time.
- Has to know in details food and beverage items offered in menu.
- Handles visitor request in a respectful manner reiterating their request to make sure that guest's message was correctly conveyed.
- Reports immediately to Superior any misunderstanding, problem or accident with visitor or staff.
- Communicates constructively with guests to measure their satisfaction. If not satisfied, follow up with an immediate action.
- Receives a training and focus closely on numerous elements and tasks taught on a daily basis.
Key Result Area: Employee satisfaction
Main Duties duties
- Signs in and out of duty as soon as reaching or departing outlet.
- Attends pre-meal briefings, listen attention to orders issued by Superiors concerning today's service achievements.
- Is well, tidy, groomed, disciplined and honest at all times.
- Reports immediately to his supervisor any misunderstanding, problem or mishap with a guest or the personnel.
Key Result Area: Financial Performance
Main Duties duties
- Follows up opening and closing procedures.
- Informs Superior on damages immediately after spotting them.
- Presents checks and maintaining smooth co-operation with cashiers.
- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.
- Suggests strategies of cutting costs without effecting the quality and grade of the hotel.
- Ensures energy and water saving.
Key Result Area: Environmental Awareness
Main Duties duties
- Informs superior if Housekeeping cleaning plans were fulfilled.
- Operates all equipment as per the operational guidelines.
- Has comprehensive understanding of the hotel safety and emergency protocols.
- Complies with legislative and legal regulations for fire, health and safety, cleanliness, licensing and employment.
- Is acquainted of all local customs.
Fundamental attitudinal factors:
- May be called upon a times to undertake other duties which are not listed in this job description.
- The ultimate objective of the Waiter / Waitress performance is the accomplishment of 100% client satisfaction.
- A vital job for the Waiter / Waitress is to build and maintain a positive relationship with supervisors, colleagues and subordinates at all times.
Reviewed by Linfinity
on
March 31, 2022
Rating:
