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Restaurant Training Manual - Waiter Job Description

 Main Purpose of the Job:



The Waiter / Waitress under the leadership of the Captain and according to Company regulations and procedures shall carry out his / her tasks based on the following fundamentals:


- Maintains the highest standard of professional ethics


- Emphasizes and projects a high image for the hotel


- Is concerned with the operating objectives of the hotel


- Operates with full transparency thereby projecting the truth regarding general observations


Key Function:


He / she is in charge and responsible for the control of numerous tables in a service station, increasing the quick efficiency of food & beverage service and ensuring guest satisfaction according to the Organization requirements.


Key Result Area: Guest Satisfaction


Main Duties duties


- Assures achievement of daily planning by list of tasks received.


- Follows up on trained elements and duties, on a daily basis.


- Ensures service for tables assigned.


- Takes food and beverage orders as per Hotel standard.


- Delivers meals from kitchen and beverages from dispensing bars.


- Assists Busboy /girl in cleaning tables if necessary.


- Follows sequences of work during set-up time and service time.


- Has to know in details food and beverage items offered in menu.


- Handles visitor request in a respectful manner reiterating their request to make sure that guest's message was correctly conveyed.


- Reports immediately to Superior any misunderstanding, problem or accident with visitor or staff.


- Communicates constructively with guests to measure their satisfaction. If not satisfied, follow up with an immediate action.


- Receives a training and focus closely on numerous elements and tasks taught on a daily basis.


Key Result Area: Employee satisfaction


Main Duties duties


- Signs in and out of duty as soon as reaching or departing outlet.


- Attends pre-meal briefings, listen attention to orders issued by Superiors concerning today's service achievements.


- Is well, tidy, groomed, disciplined and honest at all times.


- Reports immediately to his supervisor any misunderstanding, problem or mishap with a guest or the personnel.


Key Result Area: Financial Performance


Main Duties duties


- Follows up opening and closing procedures.


- Informs Superior on damages immediately after spotting them.


- Presents checks and maintaining smooth co-operation with cashiers.


- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.


- Suggests strategies of cutting costs without effecting the quality and grade of the hotel.


- Ensures energy and water saving.


Key Result Area: Environmental Awareness


Main Duties duties


- Informs superior if Housekeeping cleaning plans were fulfilled.


- Operates all equipment as per the operational guidelines.


- Has comprehensive understanding of the hotel safety and emergency protocols.


- Complies with legislative and legal regulations for fire, health and safety, cleanliness, licensing and employment.


- Is acquainted of all local customs.


Fundamental attitudinal factors:


- May be called upon a times to undertake other duties which are not listed in this job description.


- The ultimate objective of the Waiter / Waitress performance is the accomplishment of 100% client satisfaction.


- A vital job for the Waiter / Waitress is to build and maintain a positive relationship with supervisors, colleagues and subordinates at all times.

Restaurant Training Manual - Waiter Job Description Restaurant Training Manual - Waiter Job Description Reviewed by Linfinity on March 31, 2022 Rating: 5
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