Description:
The Job holder will be responsible for e-Commerce operations across our multiple e-Commerce accounts. This role will liaise and collaborate closely with Planning, Distribution, IT and 3PL partners to ensure all service expectations are met.
Job Responsibility:
Planning:
Collaborate with forecasting and e-Commerce team on creating the forecasting plans and help in designing operations infrastructure to support the forecasting and target numbers.
Engagement &
Execution:
Manage third party vendor relationship, coordinate weekly, monthly and quarterly meetings, generate reports to review operations and support the day-to-day 3PL business operations.
Review the current inventory and replenishment processes across e-Commerce and improve the operational efficiency.
Maintain the NPS score at 45%+ by coordinating with all other departments to get the customer satisfaction.
Reporting & Analysis:
Work with e-Commerce team to review/setup operational KPIs and deliver on those KPIs working with distribution team, warehouse team and external vendors.
Qualification:
· Graduate degree in Business Administration.
· Minimum Experience: 3-5 years Supply Chain experience in an e-Commerce setting
Skills and Capabilities:
· Solid business understanding in integrating Operations, customer, Logistics & Ecom Operations
· Well versed in Microsoft office.
· Working experience with WMS / Quality / Ecom
· Planning experience, a plus
· Excellent communication skills
· Good working knowledge in Excel, data tools & PPT
Reviewed by Linfinity
on
February 25, 2021
Rating:
