Operations Manager

Dubai

Job Ref:1828

Job Description:

Allianz is that the home for people who dare - a verify place wherever you'll be able to take the initiative to grow and to actively strengthen our international leadership position. By really caring regarding folks - each its eighty three million non-public and company customers and its 142,000 staff - Allianz fosters a culture wherever its staff area unit scepter to collaborate, perform, push the boundaries and challenge the business.

Allianz Partners (AWP) provides various experience in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United underneath one complete, Allianz international help, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow`s solutions to deliver an enhanced experience to our clients. Our 15,000 staff area unit primarily based across thirty four countries and mix fifty eight completely different languages and sixty nationalities, reflective the really various nature of Allianz Worldwide Partners. Our polymer is unique: we tend to dare and care, anytime, anywhere. If this appears like you, come back and be part of U.S.A.

Allianz Care area unit the international health specialists at Allianz Partners. Our focus is on addressing the health and eudaemonia protection desires of shoppers worldwide, through the delivery of simple, innovative solutions that make each client feel understood, confident and valued. The dedicated ism groups World Health Organization deliver this service and support have a transparent culture of creating a positive distinction to shoppers in each interaction, by taking a private and solution oriented approach.

Allianz Partners Health & Life offers health, life and social insurance further as a large vary of health and protection services to employers and insurance partners worldwide.

Operations Manager - Dubai

This role can manage the International Health Operations within the geographic area, providing a full and top quality service to shoppers and different stakeholders encompassing all areas of the Company`s service delivery process.

Responsibilities:

To manage all operational processes within the Middle East; liaising with shoppers, distributors and suppliers as needed. These will include the following:-
Claims - knowledge entry, policy and medical judgment, process and payment of claims forwarded by each medical suppliers and directly from members;
Client Services - incoming and later renewal of native teams and members;
Helpline - responding to all or any arriving queries and complaints; and
Medical Services - pre-authorization of planned treatment.
To determine and drive initiatives to enhance operational potency and client expertise, operating closely with peers across regions and functions
The consistent delivery of in agreement key performance indicators and different metrics.
To coach, develop and manage team members
To devise and procure approval for man power and resource plans that guarantee continued delivery of in agreement service standards as business levels will increase.
To develop and frequently refine objective mechanisms to live the productivity and effectiveness of individual members of the Department and to plot and implement ways to extend their productivity.
To develop and implement ways to continually enhance a robust client centered culture inside the workplace, liaising with different relevant elements of the business as necessary.
To determine coaching needs and, in co-operation with different relevant elements of the business, to plot and implement ways to deal with these desires.
To develop and maintain smart operating relationships with all departments and support them consistent with their desires.
The continual observance and review of business processes and procedures, as well as systems innovations, and also the implementation of in agreement method enhancements.
The management of internal quality assurance processes.
The provision of regular and ad-hoc management information.
To develop and maintain relationships with major shoppers, intermediaries and suppliers so as to make sure most business generation and retention.
Communicating with shoppers, distributors and suppliers as needed in terms of price management ways, liaising wherever necessary with different relevant elements of the business.
Responsibility for Health, Safety and Welfare inside team (please confer with the Company`s Safety Statement for full list of responsibilities

Experience Required:

5 years expertise inside a money services or medical insurance atmosphere.
5 years division management expertise, inside the service delivery functions of such an organization.
An exposure to sales and or finance would be a bonus
Strong Knowledge of Microsoft Office (Excel, Word).
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Presentation skills
Ability to motivate others
Ability to priorities workload and manage time effectively.