Collection Team Lead

Collection Team Lead (180007MS)

PRIMARY LOCATION : PHILIPPINES

ORGANIZATION : AXA Philippines Life and General Insurance

CONTRACT TYPE : Regular

DESCRIPTION:

Job Purpose:

Supervise the activities of the staff, within the span of control, in the performance of their function ensuring alignment in processes to company objective and deliver target by ensuring timely billing, posting and collection of payments within the agreed terms.

Critical Accountability:

Operational Management-

Supervises the work of the staff, sets priorities and ensures on-time processing and collection of payments within the agreed service standards
Assists or provide guidance to staff in handling challenging accounts, as necessary. May coordinate with merchant partners / intermediaries, and internal departments to ensure that any discrepancies / issues / concerns with regard to collection of accounts are addressed and closed.
Identifies process gaps and implements quick solutions to ensure continuous delivery of service
Recommend improvements on how to address procedural errors, delays and efficiency of service
Prepares periodic and ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment
Resolve escalated issues arising from operational decisions; informs manager / superior if issue is of sensitive nature and/or may require coordination with other department / parties
Performs thorough appraisal and approval of payment transactions within authority
Regularly reviews the Deposit for Change (DFC) and Transitory Guidelines to ensure alignment on business processes

Workforce Management-

Mentors staff on a regular basis to ensure adherence to the Company’s strategic goals and standards, company policies and procedures and undertake disciplinary actions, if the need arises
Provides regular performance feedback to staff and puts in place safeguards in support of next issue avoidance
Maintain employee work schedules including assignments, training, vacations, cover for absenteeism and overtime scheduling

Staff Development-

Recommends developmental training for staff in order to continuously improve their quality of work and stimulate their individual and collective growth
Monitors and measures employee productivity and provides constructive feedback and coaching.
Coach, mentor and develop staff, including overseeing new employee on boarding

Stakeholder Management-

Respond to follow-ups and inquiries from various sources
Complaints and escalation management
Ensures that escalations are addressed in a timely manner, as committed

Quality Management-

Ensures the efficient and effective operation of the Unit by ensuring staff compliance to the agreed operational standards, PSP guidelines, AML, KYC, Risk Management, audit requirements, etc.
Work with CI team to ensure availability and integrity of data
Ensure the data security policies are followed in the transmittal of information between the Company and external stakeholders

Others-

Maybe assigned to participate in ad hoc projects for system and process improvements, if any
Performs other related tasks, as maybe assigned, from time to time

QUALIFICATIONS:

Educational Qualifications

Graduate of a Bachelor’s degree preferably in finance, business, accounting or banking

Relevant Experience:

Ability to analyze and interpret accounting data / schedules
Minimum 2 years working experience in a Supervisory role
Minimum 2 years working experience in Credit and Collection

Other Requirements:

Proficiency in Microsoft Office Applications (Excel, Word)
Good verbal & written communication skills

ABOUT AXA;

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metro bank, one of the country's strongest banks.

AXA Philippines is one of the largest and fastest growing life insurance companies in the country, offering financial security to more than 800,000 individuals through our group and individual life insurance products.

AXA has more than 3,000 financial advisers in 32 branches, and 700 financial executives in over 900 Metro bank and PS Bank branches nationwide.

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